QM

The best possible quality for patients - that is an important goal for the GFO network. And hospitals in particular have to meet strict quality criteria. But how does this work in practice?

GFO's central quality management supports the individual hospitals in the network, for example, in improving operational processes. From admission to discharge, smooth processes are ensured for patients. Through the quality management according to DIN EN ISO 9001 2015, the internal organization is made transparent and efficient in all areas.

All employees of the GFO clinics pull together for the benefit of the patients and deliver the highest possible quality in their daily work. Ensuring and continuously improving quality standards requires committed employees. To this end, we can only achieve the further development of our company with the support of qualified and committed employees. These are involved in the design of processes at GFO.

GFO's quality policy is based on a corporate culture with Christian roots and values. It is based on a holistic understanding that combines efficient and economical hospital care with the needs of patients and employees.

When patients feel they are in good hands, well cared for and treated, that is quality experienced in concrete terms. Therefore, patients' expectations and needs of a hospital are essential. Quality management at GFO is constantly working on improvement processes and on identifying and minimizing problems and sources of error.

The opinion of patients is important to GFO. It is the only way to learn from experience. For this reason, patients are given a questionnaire on admission in which they can state their opinion. This can be dropped in the mailboxes provided or handed in to ward staff. In addition, the head of GFO quality management is also available for a personal discussion.